Posted Thu Dec 20, 2007 at 10:00 AM PST
A week after reports first surfaced of misplaced discs in the Blu-ray edition of its Harry Potter giftset, Warner has kicked off a disc exchange program for affected consumers.
Though the studio has yet to issue formal comment on what exactly caused HD DVD copies of 'Goblet of Fire' to find their way into Blu-ray versions of its 'Harry Potter: Years 1-5' giftset, Warner has set up a dedicated phone line to deal with the issue, and has apparently begun sending out replacement discs.
According to customer service reps, the studio is sending out single-disc Blu-ray editions of 'Goblet of Fire' as a temporary measure while replacement discs matching the giftset are being manufactured. The studio will then send out yet another version of the disc, with artwork that matches the four other discs in the set.
Affected consumers wishing to participate in this exchange program should call 1-800-553-6937.
(Thanks to Nathan for the tip!)
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